Banker's life long term care insurance horrible experience!!

For over 2 years, I have been trying to get payment for my mother's Long-term care with Banker's. They can't keep the claims straight, don't contact me and don't pay attention to what is sent them The last letter I received from them didn't even have my name spelled correctly! or the clam correct that they have been working on. I guess this is SOP for them from other posts on this site. Glad to hear there are lawsuits against them. I would like to know anyone from Oklahoma that is also needing help.

Bankers Life has turned the filing of claims and the pursuit of "service" into a Kafkaesque nightmare that is shameful since it impacts the dignity of the elderly and their families and caregivers when they are most vulnerable. Bankers Life is institutionalized theft and abuse. HOw can this be done to the "nation's greatest generation"? Where is the oversight?

Bankers Life has basicly stolen $70,000 from my mom in long term care payments over the last 30 years. They have denied her claim and .looking for a class action suit also, please could someone help us all get this rolling?

My mother is in memory care. We had to fight BL to allow the claims they denied on the basis that we could not prove level of care. At that time the facility did not provide itemized statements so we had provide the contract detailing her care and were still denied. We didn't have Steven Gunn but we had my sister who called everyone in BL until she finally reached the agent who reviews claims. She finally wore her down and we have received all but one month's claim. Don't give up...push back! No one under the stress of caring for an elderly parent should have to endure this!

This is becoming almost the standard procedure for long term care insurance companies unfortunately. 

 

My business associate Steven Dunn had the same thing happen to his father about 5 years again but he's a lawyer so he whipped the insurance companies butt in court and he has made something of a name for himself in Florida by getting a Supreme Court of Florida ruling that basically says that anytime the insurance company uses ambiguous language in the contract it is to be read in favor of the beneficiary not the insurance company. He's whipped insurance butts pretty regularly since his first family court case! 

 

He has a website with videos of him talking about all aspects of the long-term care insurance longtermcarelawoffice.com. It's worth a look.

This might be of help to some of you folks...certainly hope so as assistance to fight this is needed: Government Action(s)As of March 30, 2008, Bankers Life and Casualty Company with Conseco Senior Health Insurance Company entered into a Regulatory Settlement Agreement with the Commissioner of the Florida Office of Insurance Regulation, the Director of the Illinois Division of Insurance, the Commissioner of the Indiana Department of Insurance, the Commissioner of the Pennsylvania Insurance Department, and the Commissioner of the Texas Department of Insurance, and each of the remaining states and the District of Columbia that agree to adopt the agreement. According to a North Carolina Department of Insurance news release, the settlement, which arose after regulators uncovered a pattern BBB Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of problems with the company Conseco, Inc., resulted in a $2.3 million fine and an additional $30 million in claims-handling improvements and restitution. The settlement involves Bankers Life and Casualty Company, as well as Conseco Senior Health Insurance Company, two Conseco subsidiaries, and covers claims filed from January 1, 2005 through April 30, 2007. Consumers who filed a claim with either of these two companies which was later denied may be eligible for a review and reversal of that denial. Policyholders should call Conseco at 1-866-452-6589. Regulators found that: -Investigations of pending claims were not handled in a timely manner; -Claim files were not properly documented or maintained; and -Timeframes for company responses to claimants did not adhere to applicable regulations. According to the terms of the settlement, Conseco Senior Health Insurance Company, which is not actively writing new policies, will automatically review 1,112 claims that were initially denied; it will provide notices to another 18,000 policyholders covering 49,000 claims that may have been partially denied or subsequently denied after initial payment; and will set up a toll-free call center for all claimants who believe their claim settlement was not handled properly. The multi-state investigation found that the primary problems in most cases were delays in claim payments rather than outright claim denials. In the case of Bankers Life and Casualty Insurance Company, which is writing new policies, the investigation uncovered inadequate marketing and sales compliance issues. This multi-state examination was coordinated with the National Association of Insurance Commissioners' (NAIC) market analysis working group and was conducted on behalf of more than 40 participating states.

No way to correct after the posting, Christi, that's www.abc6.com story out of Rhode Island, there's Tacoma, WI Fox story on Bankers Life and Casualty Company, and more to come!

Mississippi, sorry for the typo, is a great story of the typical abuse and high pressure sales training results. You will enjoy the collective info on many violations, fines, pending law suits, recruiting techniques, personal stories of many who have helped with the large amount of TV media stories, for example www.abc6.com lastest news about Bankers Life and Casualty Company, a subsidy of CNO Financial Group.

Yes, there a few class actions taking place. I know of several "problems" in Missippi. You will get all the news and more if you go over to the site with this info. It's all being discussed at length at scam.com. Many ex-agents are there, talking amoung themselves. They can direct you to the right place.

You can google US Senate Special Committee on Aging in Washington DC and get the phone number to call or send a statement. Bankers is being investigated by the federal government after the television program Inside Edition did an undercover investigation in June 2010. You can also google Inside Invest and watch how Bankers scum agents work.