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1.9

When my dad died in 1999 bankers was the best. Sent a team to the house spoke with all involved.

We left all funds in place. Mom passed away 2014 we were blown off at every turn, finally removed all funds and went elsewhere.

Reason of review: Poor customer service.

Location: San Antonio, Texas

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You were smart to move the funds, when my Mom passed away in October 2015 it was very difficult to get the beneficiary funds; played games, said forms were not received, OR MY FAVORITE: The correct forms were not used-BUT THEY SENT THE FORMS TO ME- go figure! Even better, more than a year later never contacted me to inform that there were still 2 policies that I never cashed out (was unaware of them, really) it totaled over $22K!

I guess they were just going to let the funds sit there forever! Then once I did inquire, it was next to impossible to get the funds released, made me fax a copy of my marriage certificate (no, no name changes, no address changes,...nothing) even though I completed them the same exact way I had done the original claim forms.

But, after 2 faxes, and 5 phone calls, I finally received the funds that my deceased mother had intended for me to have all along. This organization does not have INTEGRITY!!!!!!!

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