Have owned a disability policy for 10+ years became disabled March 2010 received claim checks from June 2010 thru Dec 1,2010. Stopped payments due to lack of information.
Somehow the company had enough information to start my claim for 6 months but I guess I apparently used up all that information. June 2011 I am still under doctors care and unable to return to work with cervical fusion procedure now scheduled June 29th 2011. Have made numerous,numerous phone calls and talked with many answer droids who have American names but speak with some middle east dialect that is apparently beyond my comprehension. The conversation always ends with we don't have enough information.
In June 2011 I request to speak with a supervisor ("Raquel" stage name) she assures me that she will get to the bottom of this personally and get back to me within 2 days. 2 weeks later I called B/C and by chance got "Raquel" on the line. She apologizes to me for failure to return call. Apparently some one with a more serious complaint knocked me out of the saddle but please send more information (AGAIN) If they need me to continue sending the same information every month I suggest that Bankers Casualty office manager go to Office Depot and order a copier.
Whoever rated this company as a class A company worthy of doing business in the USA should seriously consider some other line of work.
This company SUCKS 5 STAR and I understand why they have to deceive job seekers to apply. My name is Jackie Gann and this is my honest testimony.
Monetary Loss: $2500.