Bankers Life And Casualty Company - Express-scripts card not active
CVS called to say my mother's express-scripts account was inactivated on October 1, 2018. I checked to see if it was paid for and the cancelled check was there in her account, so it WAS paid for.
I called Bankers Life and Casualty who is responsible for the payment and they couldn't give me an answer they said I would have to call Express-scripts for the answer. I called them and they said THEY were not responsible I would have to call BL&C and then gave me a number to call. When I called that number I got an error message saying there was no such number. Went to the BL&C website for a viable number.
The BL&C representative AGAIN tried to redirect me to ES because she said it was THEIR fault. I told her the payment was sent to BL&C so THEY are the ones who DIDN'T authorize EXPRESS-SCRIPTS to honor the account.
My mother needs her medications today. I was told they would have to RESEARCH WHY this happened and was not given a time frame when this would take place.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Bankers Life And Casualty Company Cons: Claims process.
Location: Hartford, Connecticut
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