188 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

CVS called to say my mother's express-scripts account was inactivated on October 1, 2018. I checked to see if it was paid for and the cancelled check was there in her account, so it WAS paid for.

I called Bankers Life and Casualty who is responsible for the payment and they couldn't give me an answer they said I would have to call Express-scripts for the answer. I called them and they said THEY were not responsible I would have to call BL&C and then gave me a number to call. When I called that number I got an error message saying there was no such number. Went to the BL&C website for a viable number.

The BL&C representative AGAIN tried to redirect me to ES because she said it was THEIR fault. I told her the payment was sent to BL&C so THEY are the ones who DIDN'T authorize EXPRESS-SCRIPTS to honor the account.

My mother needs her medications today. I was told they would have to RESEARCH WHY this happened and was not given a time frame when this would take place.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Bankers Life And Casualty Company Cons: Claims process.

Location: Hartford, Connecticut

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Bankers Life And Casualty Company Reviews

  1. 32 reviews
  2. 10 reviews
  3. 3 reviews
  4. 3 reviews
  5. 4 reviews
Bankers Life And Casualty Company reviews