Barbara C Kzv

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Verified Reviewer
| map-marker Burnham-On-Sea, Somerset

Death benefit claim

I received a check from Bankers Life in respect of my claim as the beneficiary of my cousin's annuity policy. The check was returned by the bank it was drawn on as 'Not authorized for payment'.

This incurred a charge to me of $10 which was debited to my bank account. The local branch office (Chico, CA) cannot tell me why this has happened and have stopped responding to my emails.

I have requested the funds be sent by bank transfer but was told this was not an option. This needs to be sorted out as soon as possible as it has been dragging on for over a year.

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dannedan D
map-marker Newark, New Jersey

Interview Scam

I was contacted by Bankers after they "picked up my resume on CareerBuilder" to be invited for an interview. Nothing wrong with that, however here are the warning signs:

1. The person contacting me sounded like she was reading from a script. She was unable to give me meaningful background for the position.

2. Initially I agreed to the interview however I asked for the following: (1) a position description of what they were looking for and (2) background about the company itself to be sent to me via e-mail. Neither ever arrived.

3. I was supposed to be contacted back the day prior to the "interview" to confirm. When I did not receive a call, I called them back. The same person who called me the first time answered and gave me the same sale pitch (almost verbatim) as during the initial contact. She seemed bothered by my questions and clearly wanted to get off the phone as quickly as possible. When I said that I never got the e-mail with the information I promised, she asked me to "check my spam filter"... A warning in and of itself.

4. The person I spoke to reminded me to "dress professionally" (really? For an interview??) and to "bring my resume"

All in all, the above is a scam. When a company seeks you out based on your credentials and the resume you post, they don't ask you to "...dress professionally and bring your resume...". They either seek you out, have an opportunity and want you for that position or they don't. In this case, they are blanketing job sites and cold-calling job seekers. I don't know how it is to work for them, however based on the large number of complaints, this can't be a good place to work at. - If you are not convinced by my logic, here some guidelines in general:

- NEVER pay for your training. If a company asks you to pay to get trained then RUN!

- NEVER trust a company who asks you to bring your resume to an "interview". Your resume is supposedly how they found you in the first place so they will have it.

- NEVER trust a company who, after an initial contact, does not follow up with serious materials as to what they would want you to do including a detailed description of the job(s) they are trying to fill.

- NEVER trust a company that gives you a salary range of "80k to 200k" (as was the case here) for a position that does supposedly not involve sales.

I will not be going to my interview. To all those who choose to go: the best of luck and I hope they don't wast too much of your time.

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1333 comments
Guest

I’d lump them in the insurance mlms. I had just gotten my insurance license and was looking on indeed.

Bankers life contacted me and set up an interview. I went to the 1st interview thinking it would be a normal style interview. I was lead into a room where a bunch of other people were also waiting for an interview. The room was filled with 70” TVs and iPads and other expensive electronics and prizes.

They talked about the job to all of us which mostly focused on all the sales insensitives surrounding us that were so much they had to store them there and free vacations for top earners and how he just got a 50k bonus check from the company. At the end they had us take quiz/survey type things that tell how good you’d be at the job and what kind of sales person you’d be. For the second interview I was told I “aced the test”...I’m sure now everyone did. The second interview didn’t want to know anything about me or my work history.

It was just them asking me for my questions so they could brag while answering them. Then I got a 3rd interview where I was told they’d love to have me. But my license wasn’t enough. I ended up paying out of my pocket for their online company and product specific training.

Once I paid for and completed that I started working. I was an independent contractor with no wages or PTO or benefits. Yet I was required to be In The office cold calling people from 745 am to 4 pm but couldn’t leave at 4 pm without a speech about how I can’t succeed And am not dedicated enough if I don’t stay late (keep in mind I had a baby at home and was not an employee I was an independent contractor with no w4 and no compensation or overtime for paying late pick-up fees to do so at the daycare and not being home with my baby) I also had to pay monthly fees to use their office supplies since I wasn’t an employee even though I was literally required to be there and use their stuff. I noticed all the big expensive prizes were gone and then noticed it was empty boxes kept in a back closet and carried to the interview room for their presentations where they then told interviews that they had so many prizes and insentives that they had no choice but to store them in the conference/ interview room.

They started asking if I knew anyone else that would want to get their license and join. They wanted me to make a list of family and friends in the job market so they could reach out. I made $45 in a month there and spent more than that to start. Not to mention all the gas from forcing me to spend my nights and weekends driving to a town 2 hours away to cold door knock with no pay since.

And the you’re not trying hard enough or dedicated enough speech for the 2 days I couldn’t drive to the town 2 hours away for cold door knocking sales because I didn’t have the gas money because there was no paychecks and I had to buy diapers for the baby.

And the list of addresses was from some database of all people in that zip code over the age of 65. They target the elderly in lower income areas with fixed incomes trying to talk them into buying or switching insurance

Guest

I was called today and the lady mechanically told me the manager had seen my resume on Monster and was really interested. I posted it only yesterday.

She said the job was for manager and i told her i had no experience but she said they trained. We made an appointment for an interview for next week and she then told me to dress professionally. Huh????!!! Anyway she sent me a follow up email with the interview info.

I thought about it and saw reviews and decided to cancel. I will not do customer service and have no experience in sales. Replied to her email and the email came back as bad address. Sent 2 more and all came back.

Will call tomorrow.

I would say everyone beware of this company. Just don't trust them job wise.

Adleigh Hwe

The reason it is a salary range is because the job is selling insurance, and you make commissions on the insurance you sell and residuals once you have been there for a while. The reason they want another copy of your resume is this isn't a one-on-one interview.

It's more of an information session about insurance sales--they invite lots of different people and not everyone shows up. In this info session, they provide more information to you than they gather. It's a first step and will ask you back for a one on one interview depending on what you think about the job and what they think about you. Any costs with this would be for the state testing and certification to sell insurance required before you start, and possibly a small cost for a class on what you need to know to pass the test.

I took a class that cost me for about $30 that I completed in a couple of days online and passed the certification test on the first try. I never actually worked in insurance sales, though, because the commission based pay is intimidating in the beginning. A secretary at the agency calls lots of people about this and they call from the local office where the interview is generally.

She probably did have a script to start from and calls several people in a row and tells everyone the same thing. I have been to those interviews before.

Guest
reply icon Replying to comment of Adleigh Hwe

It's cattle call and no one who attends is asked anything about themselves. Bring a blank piece of paper, it will serve the same purpose. Btw: obviously BL needs to be upfront in ads and unsolicited phone calls that this is insurance sales and 100% commission.

Guest

It's probably a Call Center and it could be in another

country as well. They may be paid to find allot of resumes

online and then schedule them for an interview with

someone who knows the position.

The Call Center

people will not know the details of the position. This

in itself is reason not to follow-up. I hate Call Centers. There are many jobs that pay the salary quoted.

I don't know what you occupation is. But you don't have to be in sales to have a good salary. What state are you in? In CA it would be odd to be told to dress professionally.

People wear blue jeans and anything they want here. I've been told to NOT wear any nice pants for an interview. I wore plain black straight pants and was out of place around everyone who was wearing jeans. I'm a female but they could also tell this to men.

If I feel suspicious with a call, email, website or anything else I will not follow-through. I've been in some unethical and dangerous situations in the past and now I'm over protective. Additionally, there could also be an HR Coordinator or a Sourcer calling you prior to your interview. I had a voicemail today from Bankers Life and wanted to do a search on them before I consider calling them.

Unless they are connected to an insurance company re fixing my auto, I won't be calling them. Thanks for your feedback.

Guest

Thank you for this comment -- you are right on. The same thing happened to me.

I told them that I would not show up unless I received more detailed information about the company via email.

Their email confirmation did not have a company name which was a big red flag and they never sent me anything else.

Guest

I'm glad I looked into this and google the number. And what made me do it was the fact the person who left me a message didn't tell me what company she was calling from. Big red flag to me

Guest

1. The person contacting me sounded like she was reading from a script.

She was unable to give me meaningful background for the position.

So? I am wondering what exactly does this tell you? They are called recruiters. All companies use them.

Their job is to get you to an interview, or "briefing" if you will, not to hire you. That is the purpose of the briefing, to describe the job, tell you what all it entails, answer your questions, and see if you're interested in a second interview.

2. Initially I agreed to the interview however I asked for the following: (1) a position description of what they were looking for and (2) background about the company itself to be sent to me via e-mail.

Neither ever arrived.

Why should they? You're the one looking for a job, not them. Again, that is the purpose of the briefing.

3. I was supposed to be contacted back the day prior to the "interview" to confirm.

When I did not receive a call, I called them back. The same person who called me the first time answered and gave me the same sale pitch (almost verbatim) as during the initial contact. She seemed bothered by my questions and clearly wanted to get off the phone as quickly as possible. When I said that I never got the e-mail with the information I promised, she asked me to "check my spam filter"...

A warning in and of itself.

Wow, really? Someone telling you to check your spam filter is a warning? On what planet? I got email from my mortgage company when I was refinancing and it went into my spam filter.

Darn that Chase mortgage scam. 4. The person I spoke to reminded me to "dress professionally" (really?

For an interview??) and to "bring my resume" No wonder you can't find a job, if you questions such small stuff as this. Your resume could have changed, and you'd be surprised how many college grads don't seem to know the basic skill of dressing appropriately for an interview.

Guest
reply icon Replying to comment of Guest-1227659

1. BL does NOT use recruiters!

They use telemarketers/appt. setters who are indeed reading from a script and performing a function that even a child could do. Real recruiters do so much more and they most certainly can and will provide information about what they are recruiting for. Don't get it twisted, honey!

2.

What legitimate company does not provide basic information? Do you not realize that during interviews or "briefings" as you call them, a smart applicant is evaluating the employer just as much as the employer is evaluating them! A legitimate employer doesn't want to waste their own time "briefing" candidates who are not suitable or won't be interested. That is NOT how a legit employer works!

3. An email going to a spam folder wouldn't necessarily be a red flag to me, but the "appt. setter" wanting to get me off the phone and not wanting to answer questions would definitely be a red flag! 4.

Did you bother to check the date of what you were replying to? It was written over 6 years ago! Yet, here you are taunting them about being unemployed! They never even stated in their complaint that they were unemployed.

A LOT of people gainfully employed continue to search for other opportunities.

A smart person is ALWAYS open to new and better opportunities. But, you wouldn't know anything about that, would you?!!!

Guest
reply icon Replying to comment of Guest-1230819

harsh

View more comments (1332)
Cal M Mpq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boca Raton, Florida

Terrible Service

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I have paid LTCI for over 20 years...Now that I'm filing a claim I get

nothing but Delays...I've fax the required information they asked for

only to be told it's either not legible or they didn't receive it. I call and

only get someone in the Philippines and that the claim department does not accept incoming phone calls.

I have asked if someone from the claims dept can call me only to be told that they can't. It's obvious

that they are hoping I will go away or Die.

In checking on this company

(Bankers Life) I have discovered that there have been several Lawsuits

against them for the same reasons. Caveat Emptor...

View full review

User's recommendation: Stay Away

Anonymous
map-marker Southampton, Pennsylvania

I need a copy of my cash surrender value and dividend amount as soon as possible to show my policy

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I am satisfied with Rose s performance in her job. I am waiting for an email of the above referenced information so that I can bring it to an appointment I have on Friday March 1st, 2024. Thank you

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User's recommendation: Good

Christopher C Fwr

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Verified Reviewer
| map-marker Hedgesville, West Virginia

Life insurance cash out

I never received a reply from bankers life and would really like to hear from them about this situation

View full review
Anonymous
map-marker Waterbury, Connecticut

Clown showed up at my door

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One of them showed up at my door uninvited wanting to sell insurance. Starts off showing me pictures of his family waisting my time.

Then he starts fishing for all kinds of financial information. I thru him out.

Never let anyone on your property unannounced. Especially them.

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Anonymous
map-marker Lynnwood, Washington

Form 1099

My required minimum distribution for 2021 was not handled correctly; it was much less than it should have been. I requested a retroactive amendment to bring the rmd up to what it should have been.

Instead of a retroactive amendment, I received my rmd for 2022. A note; My rmd for 2022 does not have anything to do with my 2021 taxes. I was told that the company could not do as I requested. I'm saying: I don't want to hear what you can't do.

I want you to figure out how to do it. Please send me a statememt explaining that the check I received should have been specified as a amendment to my 2021 rmd. Include documentation concerning deductions for Federal and State taxes. This should have been done Last Week!

I did finally receive the documentation that I requested but I did not receive a form 1099. My tax advisor says she cannot use that information without the 1099.

View full review
Debbie O Esh

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Verified Reviewer
| map-marker Spokane, Washington

I have waited four months for My deceased Mother’s life insurance check. I have spoken with many folks and have received many promises about Delivery dates.

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I have waited four months for My deceased Mothers life insurance check. I have spoken with many folks and have received many promises about Delivery dates.

Two months ago it was sent to the physical address instead of my mailing address. That was my error.

I should have received it to the correct mailing address a week later. Still two months since and I have not received it yet.

Please check into this issue and hopefully it can be resolved quickly if it is put into the right peoples hands.

Thank you,

Debra Ownby for:

Mildred Ownby deceased

Policy number is 106**** and last 4 digits of S/S is 1085.

509-953-****

View full review
Loss:
$5

Preferred solution: Full refund

Anonymous
map-marker Lynnwood, Washington

Required Minimum Distribution

My required minimum distribution for 2021 was not handled correctly; it was much less than it should have been. I requested a retroactive amendment to bring the rmd up to what it should have been.

Instead of a retroactive amendment, I received my rmd for 2022. A note; My rmd for 2022 does not have anything to do with my 2021 taxes. I was told that the company could not do as I requested. I'm saying: I don't want to hear what you can't do.

I want you to figure out how to do it. Please send me a statememt explaining that the check I received should have been specified as a amendment to my 2021 rmd.

Include documentation concerning deductions for Federal and State taxes. This should have been done Last Week!

View full review

User's recommendation: Make sure they are doing it right!

Gabriel C Jgk

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Verified Reviewer
| map-marker Daytona Beach, Florida

Inadequate customer service and claim payments

Updated by user Feb 08, 2022

I was contacted by the company and instructed to have their form completed and submitted along with the regular bill. We did so and still have not received a check since September 2021.

I believe that they are stalling us to the extent that we give up.

Unfortunately, we don't have that option. Our mother's well being is the focus and motivation to keep us trying.

Original review Dec 17, 2021

It's unfortunate that the automated system routes the phone calls to the Philippines. The attendants are ill-equipped to handle any issues relating to the interpretation of an actual policy and have no authority to do anything but look at the script on their screens.

When you ask to be transferred to the U.S., they hang up on you.

In addition, the standard recording claims to process claims in 14 days. Currently, we have been waiting for reimbursement for a claim submitted on November 5, 2021.

42-days to process a claim is unacceptable. If I knew this was the type of service I would receive once I started to utilize my policy, I would have never entertained doing business with this company.

I will make sure that when my clients ask me for a decent long term insurance policy, I WILL NOT RECOMMEND BANKERS LIFE AND CASUALTY INSURANCE COMPANY.

My next step will be to file a formal complaint with our state's insurance commissioner's office.

View full review
Pros:
  • There no pros here
Cons:
  • Non responsive way customer service treats phone calls

Preferred solution: Deliver product or service ordered

Lynette J Yym
map-marker Tampa, Florida

ABSOLUTE Dissatisfaction

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This is an AWFUL company! My mother has paid premiums to this company for DECADES, now when she needs services she's paid for, Bankers Life CONTINUES to come up with reasons to deny her claim!

View full review
Loss:
$5700

Preferred solution: Full refund

User's recommendation: Do NOT waste your money!!! The security and protection you think you're purchasing will NOT be available when you most need it.

MARION S Rux

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Verified Reviewer

Premium payment

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Updated by user Feb 20, 2021

No response to verify receipt of premium payment

Original review updated Mar 23, 2021
Have you received my payment to pay through May? It was mailed Feb 5, 2021.!!!!

That is totally unacceptable and very poor customer service!!! Beware of what is happening!!!
I discovered that I had mailed my payments to the address that statements were mailed from, which had a different address for payments to be mailed to.

Meanwhile, my check was lost and I had to pay $30 to stop payment on the check. I resent a check to the correct address.
Statements with more than one return address should HILITE the correct address to be used for payments.
More than that, Bankers Life should promptly forward any payments to the correct department, and even more so, they should reply in person when complaints persist without solution!!
Thank you for what you can do to avoid this problem in the future.
View full review
Loss:
$30
Pros:
  • National well established & respected company
Cons:
  • Customer service - poor

Preferred solution: Apology

User's recommendation: Expect a long delay of deposit if you mail payments! It's been 2 weeks for me!! That is totally unacceptable and very poor customer service!!

Celia S Urm

LTC policy abuse of the elderly by stall tactics

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This company did not hesitate to accept premiums paid for the past 30 yrs, but when my 89 year old mother lost her spouse and finally needed care as of last Nov 2020 due to progressive Alzheimers, they have come up with every excuse not to pay her claim. They have requested and we submitted excessive documents to get the claim started and when they finally admitted she qualified, they made the first payment addressed to her deceased husband even though they were informed that he had passed, which caused undue stress to my mother.

The death certificate with POA for my mother was submitted a month ago as directed. They told me that they would reissue a check to my mother once they received this, but they never did. I had to call them again to find out that now we have to obtain a Heirship Affidavit. I don't think they would have ever informed us of this if we didn't call again.

They will not accept my fathers Will so we have to hire an attorney. I feel abused and it appears to me that they are using stall tactics to try to get us to give up! Why was this not explained to us when the death certificate was provided? It should not be this painful to file a claim!

There's no excuse for how this has been handled and it has caused a financial and emotional hardship on my mother and myself. "Customer service" refused to let me speak with a supervisor because they are so busy with calls, and I think I know why. Three months later and they have not paid a dime for the care that my mother needs and she has paid a lot to keep this policy.

Shame on you Banker Life and Casualty!! Buyer beware!!

View full review

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy their products

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

joseph k Ked

Very shadey company

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i dont have a policy with them and they took almost ninety dollars out of my bank account and first it was 15 days to put my money back so 15 days passed i called again and they said another seven days and thats passed so now i have to get a lawyer involved and police for fraud and my bank involved so all i got to say is do not do buiness with them they are crooks they try to said there medicare insurrance but when they come they try to sell you life insurance insteadwouldnt recomend any one doing buiness with this crooked company

View full review
Loss:
$89
Cons:
  • Deceitful
  • No regard for customers

Preferred solution: Full refund

Edward W Ijq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Angela Butigan and neglected payments by Bankers Life

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6 months trying to get my mom into your system, which I must say is a poor excuse of a company supposedly committed to help dying people. I've been misled now for much too long by way to many representatives of this company and I keep getting no where.

My mom is dying and I need these funds she has paid for in good faith. Can't this most outrageous issue be resolved at corporate level?

Can't someone at this company please explain to me how and why there are such problems with your company regarding my dying mother and money she is owed by your company. This is despicable and I can't believe any legitimate business ever would have so many problems. The worse scenario now is an attorney.

How gosh and so vile. I don't want to hire a lawyer but will if needed.

You got my Gmail, you got my phone number. I suggest someone contact me ASAP, someone who will tell me the truth for once and resolve the matter ASAP

View full review
Loss:
$18000
Cons:
  • Swindeled
  • Conned
  • If you want to feel ripped off

Preferred solution: Deliver product or service ordered

User's recommendation: warning warning do not approach very bad company very bad for America lots of misleading info and outright fabrications by customer service reps

1 comment
Edward W Ijq

of course should Bankers Life get it together and do their job and pay this legitimate claim my opinion of the company may change drastically. We'll see.

Rosalind P Ipv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Long Term care policy

Updated by user Aug 11, 2020

Bankers has changed to a third party payer on a long term policy that was written in 1993. We have paid in over 25000 dollars since 1993. The third party payer is now not paying what is owed since June and will not pay.

Original review Aug 11, 2020

Since the third party payer took over they will not pay on 1993 long term policy

View full review
Loss:
$4270
Pros:
  • Agent i have is great

Preferred solution: Deliver product or service ordered

User's recommendation: Stay on them, don’t quit. That’s what they want you to do.

About

Related Companies

CNO Financial Group, Colonial Penn Life Insurance, Bankers Conseco, Washington National, 40 86 Advisors

Summary

Bankers Life and Casualty Company is today one of the largest and most respected insurance companies in the United States. The company focuses exclusively on the needs of senior Americans. Bankers Life and Casualty Company has been on the market since 1879. It offers insurance products including long term care, life, annuities and medicare supplement. The company operates offices all over the country. Bankers Life and Casualty Company is a subsidiary of Conseco, Inc., a financial services organization. Bankers Life and Casualty Company is not licensed in and does not solicit business in the state of New York. However, the company has a license to operate in other 49 states.

Bankers Life And Casualty Company reviews and complaints

Bankers Life And Casualty Company is ranked 188 out of 2181 in Insurance category

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